Terms of Use

Who provides the service

Vertra Cloud is operated by VERTRA CLOUD LTDA, a Brazilian limited liability company registered under CNPJ no. 69.320.419/0001-27, headquartered at Rua Barbosa de Freitas, 1741, Sala 04, Aldeota, Fortaleza, CE, CEP 60170-021, Brazil, under the trade name "Vertra Cloud" ("Vertra", "we"). VERTRA CLOUD LTDA has succeeded Francisco Endrey da Mata Araujo, the individual who operated the service until the company was incorporated, in all rights and obligations under this contract, with no change to the other terms.

Documents that form part of this contract: Privacy Policy · Acceptable Use Policy

1. Nature of the service

Vertra provides computing capacity (vCPU, memory, storage, and network traffic) in isolated containers to run code you submit — web applications, bots, workers, and managed databases — plus ancillary features: subdomains and custom domains, GitHub integration, snapshots, a metrics dashboard, a CLI, and a VS Code extension.

Vertra does not develop, review, or validate the code you run. The service is provided as-is, subject to available technical capacity, and may be adjusted, expanded, or partially discontinued with prior notice under Section 16.

Each plan's limits (memory, vCPU, number of projects, and features unlocked per plan) are those published on the plans page and in the official documentation at the time of contracting.

2. Account, capacity, and credentials

To use Vertra you must be at least 18 years old, or be represented or assisted by a legal guardian, who is responsible for this contract. By creating an account, you declare that the information provided is true and that you will keep it up to date.

Authentication takes place via email or external providers (Discord, GitHub, Google). You are solely responsible for everything done from your account, your API keys, and your integration tokens — including by third parties you invite to a workspace. An API key grants access to the entire account: treat it like a password and revoke it immediately if you suspect it has been exposed.

An account is personal and non-transferable. Sharing credentials, creating multiple accounts to circumvent plan limits, abusing coupons, promotions or trial periods, or using someone else's account is a violation of these Terms.

3. Plans, payment, and renewal

Paid plans are contracted in prepaid cycles of 1, 3, 6, or 12 months, charged in advance at the price in effect on the plans page; 3-, 6-, and 12-month cycles are discounted from the monthly price, at the percentage published on the plans page at the time of purchase. Payment is made by Pix or credit card (Visa or Mastercard), processed by Stripe. Card details are typed into a field provided by the processor and tokenized: Vertra does not receive or store your card number, security code, or banking details.

Automatic renewal: when you pay by card, the card is saved to your account and the plan renews automatically on the default card, for the same plan and period, at the price in effect at renewal. The charge happens 3 days before the expiration date; if it is declined, we try again on the following days up to the expiration date and, if no attempt succeeds, the plan expires normally. Before that you receive expiration reminders by email 15 and 7 days ahead; on the day of the charge, an email with the result; and, if your bank asks for confirmation, an email to confirm the payment. There is no minimum term: you can cancel automatic renewal at any time under Billing (Cancel renewal), without losing the period already paid, and turn it back on whenever you want.

Pix payments do not renew by themselves: before the due date you receive email reminders (15, 7, 3, and 1 day before) and renew through the dashboard. The plan is tied to the account and cannot be transferred to another one.

A Brazilian electronic service invoice (NFS-e) is issued for every payment and sent to the account email. It is issued in your name, with the CPF or CNPJ from your billing details, when you provide them; with a billing address outside Brazil, it carries your name and country; otherwise, it is issued without identifying the customer. A full refund cancels the invoice.

On plans that include the badge, as listed on the pricing page, the HTML pages of published sites display a small "Powered by Vertra Cloud" badge linking to Vertra, inserted by the platform when the page is delivered. The badge does not change the rest of the content or collect any visitor data, and it stops appearing, with no new deploy required, when the account moves to a plan that does not include it.

Vertra may change prices with 30 days' prior notice. A price change does not affect a cycle already paid for; it applies as of the next renewal. Coupons follow the conditions announced with the promotion.

Plan lineup: Vertra may reorganize, rename, or replace the plans it offers. When this happens, the previous plans stop being sold and their subscribers move, at no cost, to the equivalent plan in the new lineup, with memory, vCPU, features and limits equal to or greater than those of the previous plan, on the date stated in the notice; the new vCPU ceiling of each application applies from its next restart or deploy. The change keeps your expiration date and the amount already paid: the contracted period is neither shortened nor recalculated. This change is not a new purchase or a payment, and it generates neither a charge nor a refund. If a reorganization reduces any feature or limit of your plan, you will be notified at least 30 days in advance and may, until the date of the change, end the plan with a pro-rata refund of the unused period. The equivalent plan, the dates and any special pricing conditions tied to the change are communicated by email or through the dashboard.

Blob Storage overage: usage above the plan's Blob Storage quota, which only happens after a move to a plan with a smaller quota, is charged on the next renewal at R$ 0.20 per started GB above the quota, added to the renewal amount and stated in the renewal notice, before the charge. While usage is above the quota, new uploads are blocked.

4. Expiration, suspension, and data deletion

Upon expiration without renewal, your projects are shut down and the account is left without an active plan. Before any removal, Vertra automatically generates a snapshot of each application and database, kept for 30 days. If you renew within that period, you recreate the project and restore the snapshot from the dashboard's Snapshots page, or download the .zip file. After 30 days the snapshot is permanently deleted and the content cannot be recovered.

If, due to a technical failure, a resource's snapshot cannot be confirmed, the application or database is merely stopped and preserved until manual intervention — never deleted without a copy. Blob Storage files are not covered by this rule: they follow the period described later in this section.

On an account without an active plan, projects that have been shut down for 30 days are automatically deleted, with a snapshot taken before removal and email warnings on days 7, 23, and 27. Reactivating or subscribing to a plan stops the count.

Vertra may suspend or terminate accounts for violation of these Terms or the Acceptable Use Policy, as set out in Section 9. You may close your account at any time by requesting it through the official channel ([email protected]); closing the account deletes the projects and does not generate a refund for the current period, except as provided in Section 5.

Blob Storage: when the account has no active plan, Blob Storage files stay available read-only for 72 hours, with email notices during that period. If you renew within it, nothing is deleted. After 72 hours, Blob Storage files, share links, rules and domains are permanently deleted. Blob Storage is not included in the snapshots described above, and keeping a copy of those files is your responsibility.

5. Refunds

On first contracting a paid plan, you may withdraw within 7 calendar days of payment, without justification, under Article 49 of the Consumer Defense Code. The full amount is refunded through the same payment method within 10 business days of the request through the official channel, and the plan is terminated immediately.

Automatic card renewal: if you did not mean to renew, you can request a full refund within 7 calendar days of the automatic charge through the official channel. The amount goes back to the same card within 10 business days, and the plan returns to its expiration date before the renewal; if that date has already passed, the plan expires immediately.

Other than that, renewals you make yourself, upgrades, and plan changes are the continued exercise of an already-accepted contract and carry no right of withdrawal: the amount paid covers capacity reserved and consumed from the first minute.

Outside the case above, a proportional refund occurs only when Vertra acknowledges a failure exclusively attributable to it that prevented use of the service, or as an SLA credit (Section 7). Suspension or termination for violation of these Terms does not generate a refund.

Payment disputes: before disputing a payment with your bank or card issuer (chargeback), contact [email protected] — refunds that are due are made through the same payment method. While a dispute is under review, Vertra may suspend the account; if the dispute is found groundless, the amount remains due.

6. Operations and tools

Vertra may present operational information about resources, such as logs, status, and metrics. This information helps you decide the next steps in your own code and does not replace your review.

Connected tools respect the scopes and permissions you grant. You remain responsible for changes made to your project and for reviewing the results.

7. Availability (SLA) and maintenance

Vertra commits to 99.99% monthly availability of the hosting infrastructure, as measured by the platform. If monthly availability falls below that threshold for a cause attributable to Vertra, you may request, within 30 days after the end of the month, a credit proportional to the excess downtime, applied as an extension of the plan. The credit is the sole remedy for unavailability and is capped at the value of the affected monthly cycle.

The following do not count as unavailability: scheduled maintenance announced in advance, unavailability caused by your code, configuration, or usage above the plan's limits, failures of external providers (DNS, GitHub, Discord, payment gateway), denial-of-service attacks, network protection measures (Section 10), and force majeure events.

Vertra may carry out maintenance that causes temporary unavailability. Whenever possible, this is announced on the status page in advance.

8. Your data, backups, and snapshots

All content you submit to or generate on the platform — code, files, databases, environment variables, logs — is yours. You grant Vertra only the technical license necessary to store, execute, transmit, copy into snapshots, and display that content to you, for as long as the service is provided.

Responsibility for maintaining external copies of your data is yours. Manual snapshots and daily backups are auxiliary features available on the plans that include them, as listed on the pricing page; snapshots are retained for 30 days. Vertra does not guarantee the integrity or restorability of any snapshot, and is not liable for data loss resulting from a failure in your code, from third parties, or from a destructive operation (reset, deletion) initiated from your account.

Vertra does not access or modify the content of your projects, except to operate the service (build, deploy, snapshot, metrics), to comply with a legal order, or to investigate a violation of the Acceptable Use Policy. Environment variables and database credentials are encrypted at rest.

9. Content, acceptable use, and sanctions

You are fully responsible for the legality of the content and applications you run and for your obligations toward third parties, including the rules of the platforms your applications interact with (Discord, Telegram, social networks, APIs). What is prohibited is set out in the Acceptable Use Policy, which forms part of these Terms.

In the face of a serious violation (child sexual exploitation, malware, phishing, attacks on third parties, unauthorized mining, risk to network security) or an order from an authority, Vertra may suspend or remove the content immediately, without prior notice. In other cases — including a third-party report that does not involve serious risk — you will be notified and given a reasonable period to respond or correct the issue before any final measure.

Sanctions range from a warning and temporary suspension to account termination and deletion of projects. In cases of proven fraud, amounts paid may be withheld to cover losses. Unlawful activity may be reported to the competent authorities.

10. Resource limits and network protection

Each plan has limits on memory, vCPU, storage, and bandwidth. Exceeding the contracted memory causes the container to restart; abnormal network usage (bursts, volume inconsistent with the plan's memory) triggers automatic bandwidth throttling and, in cases of abuse, shutdown of the container. These measures are automatic and intended to protect other customers; they do not generate an SLA credit.

It is prohibited to attempt to circumvent limits, access the host or internal network, interfere with third parties' containers, or run load tests without written authorization.

11. Intellectual property and license

The platform, dashboard, API, CLI, extension, documentation, brand, and design of Vertra are owned by Vertra or its licensors. You receive a limited, non-exclusive, non-transferable, and revocable license to use them as set out in these Terms. Copying, modifying, reverse engineering, or commercially exploiting any part of the platform outside the contracted use is prohibited.

You warrant that you hold the necessary rights over the content you run. Upon formal notice of a third party's rights violation, Vertra may suspend the flagged content and will give you an opportunity to respond.

Vertra may reference you as a customer only with your prior authorization. Suggestions and feedback you submit may be used freely to improve the service, without attribution to you.

12. Limitation of liability

Vertra is not liable for lost profits, lost revenue, data loss it did not directly cause, indirect, reputational, or punitive damages, or acts of third parties — including unavailability of external providers, attacks, and security breaches not resulting from a failure on its part.

To the extent permitted by law, Vertra's total liability for any event or series of events related to this contract is limited to 50% of the amounts you paid to Vertra in the 12 months preceding the event.

This limitation does not apply to willful misconduct or gross negligence by Vertra, nor to rights that consumer protection law does not permit to be excluded. Nothing in these Terms restricts rights you have under law that cannot be waived.

13. Indemnification

You agree to defend and indemnify Vertra against third-party claims, fines, costs, and fees arising from the content you run, use of your account, violation of these Terms or the Acceptable Use Policy, or violation of third-party rights — including those of data subjects processed by your applications.

14. Data protection

With respect to your account data (registration, payment, access logs, platform usage), Vertra is the controller, and processing is described in the Privacy Policy.

With respect to the personal data of third parties that your applications and databases process, you are the controller and Vertra acts only as a processor, handling that data exclusively to perform the service, in accordance with your technical instructions. It is your responsibility to ensure legal basis, transparency, security, and responsiveness to data subjects under the Brazilian General Data Protection Law (LGPD). A Data Processing Agreement (DPA) may be requested through the official channel.

Vertra may provide account data to competent authorities upon court order or valid legal request, and will notify you when the law allows it.

15. Support and communications

Support is provided through the dashboard, by email ([email protected]), and through the official Discord community, during Fortaleza business hours, with response times varying according to demand and severity. Support covers the operation of the platform; it does not include debugging your code, consulting, or development.

Communications about your account (billing, expiration, security, contractual changes) are sent to the registered email and are deemed received. Keep it up to date.

16. Changes to these Terms

Material changes — those that reduce rights, increase obligations, or change price — are communicated at least 30 days in advance by email and through the dashboard. Administrative or wording adjustments, or those required by law, take effect upon publication. The date of the last update is at the top of this page. A reorganization of the plan lineup follows the provisions of Section 3.

If you do not agree with a change, you may close your account before it takes effect. Continuing to use the service after the effective date constitutes acceptance. Each renewal or purchase confirms acceptance of the version then in effect.

17. Governing law and jurisdiction

This contract is governed by the laws of the Federative Republic of Brazil, in particular the Civil Code, the Consumer Defense Code, the Brazilian Civil Rights Framework for the Internet (Marco Civil), and the Brazilian General Data Protection Law (LGPD).

The courts of the judicial district of Fortaleza, Ceará, are elected to resolve any dispute, with waiver of any other. If you are contracting as a consumer, you may choose the forum of your domicile, as guaranteed by the Consumer Defense Code.

The invalidity of one clause does not affect the others. Tolerance of a breach does not mean a waiver of the right to demand its performance.