Acceptable Use Policy

Related documents: Terms of Use · Privacy Policy

1. Scope

This Policy applies to everything that runs on your account: applications, bots, workers, databases, domains pointed at Vertra, integrations, and use of the API and CLI. It applies to you and to anyone you invite to a workspace.

Vertra does not continuously monitor project content and does not validate its legality. Responsibility for what you run is entirely yours. Vertra acts when it detects abuse through its automated protection systems, when it receives a report, or when it is notified by an authority.

2. Permitted uses

Hosting websites, APIs, bots (Discord, Telegram, WhatsApp, and similar, within the rules of each platform), workers and automations, databases, and development environments, in the supported languages and runtimes, within the limits of the contracted plan and in compliance with Brazilian law and the laws of the country from which you operate.

3. Prohibited content and activities

It is prohibited to use Vertra to host, distribute, run, or facilitate:

Sexual exploitation of children and adolescents, in any form. This case has zero tolerance: immediate suspension, preservation of evidence, and notification to the authorities.

Phishing, fraud, scams, pages that impersonate third-party services (banks, payment platforms, social networks, government agencies), pyramid schemes, and money laundering.

Malware, ransomware, spyware, stealers, botnets, command and control, intrusion or denial-of-service tools, and scanning or exploitation of vulnerabilities in third-party systems without authorization.

Intellectual property infringement: piracy, distribution of software, media, or license keys without authorization, and circumvention of technical protection measures.

Violation of the rules of the platforms your application interacts with: self-bots, automated user accounts, raiding, spam, invite farming, metric manipulation, and any practice prohibited by the terms of Discord, Telegram, Meta, Google, Steam, or similar.

Sending unsolicited bulk email or messages (spam), open SMTP relay, and collecting personal data without a legal basis.

Cryptocurrency mining, proof-of-work, and computational loads whose sole purpose is to consume CPU.

Open proxy, VPN, tunnel, anonymous network exit node, resale of capacity, or any traffic-intermediation service for third parties.

Illegal gambling, sale of illicit products, incitement to violence, terrorism, hate speech, coordinated harassment, doxxing, non-consensual exposure of intimate content, and deepfakes for fraud or manipulation.

Illegal surveillance, stalking, and processing of third parties' personal data in violation of the LGPD.

Any activity that constitutes a crime or civil wrong in Brazil or in the country from which you operate.

4. Prohibited technical practices and resource abuse

Attempting to access the host, Docker, the internal network, administrative panels, or other customers' containers; circumventing memory, CPU, storage, or bandwidth limits; interfering with the automated protection systems; or reverse engineering the platform.

Running load tests, penetration tests, or scans against Vertra's infrastructure without prior written authorization. If you found a vulnerability, report it to [email protected] — good-faith reports are welcome and do not result in sanctions.

Generating abusive network traffic: bursts, floods, aggressive scraping, volume inconsistent with the plan. The network protection system automatically throttles bandwidth and, if the abuse persists, shuts down the container.

Running machine learning workloads, rendering, or heavy processing that continuously exceeds the plan's capacity, degrading the host for other customers.

Creating multiple accounts to circumvent plan limits, sharing credentials, or abusing coupons, promotions and trial periods.

Attempting to extract other customers' data through the platform or authorized integrations.

5. Reports and investigation

To report abuse hosted on Vertra, write to [email protected] with the subject "Abuse", providing the URL or resource identifier, a description of the problem, and evidence (screenshots, logs, dates). Reports of intellectual property infringement must identify the work, the rights holder, and the infringing content.

Vertra reviews reports within a reasonable period. In the event of serious or evident risk, it may take immediate preventive measures. In other cases, the customer is notified and given a reasonable period to respond or correct the issue before any final measure. False or bad-faith reports may result in liability.

6. Sanctions

Depending on severity and recurrence: warning; temporary suspension of the resource; suspension of the account; termination of the account with deletion of projects; withholding of amounts paid to cover losses in cases of fraud; and notification to the competent authorities, with preservation of the necessary evidence.

Suspension or termination for violation of this Policy does not generate a refund or SLA credit.

7. Customer responsibility

You are responsible for the content, data, and applications you run and for any harm caused to third parties or to Vertra. Vertra does not provide compliance or security consulting, and no guidance from support substitutes for your own legal assessment.

8. Changes to this Policy

Material changes are communicated at least 30 days in advance; wording adjustments and additions required by law take effect upon publication. Continuing to use the service after the effective date constitutes acceptance.